Our community depends on us to provide high quality, compassionate care. Wood County Hospital leadership takes that responsibility to heart through a mission of personal care and professional excellence for our patients, their families and our employees.
Apply your skills in a professional environment, supported by the latest technologies and equipment, or share your talents as a volunteer.
Call Center Representative
Bowling Green, OH
Wood County Hospital is now accepting applications for a Call Center Representative in our Call Center. This is a Per Diem position working variable shifts that include weekend and holiday rotation. Must be able to work off shifts as needed.
Operate the switchboard with courtesy and professionalism.Answer and direct telephone calls in a polite and informative manner.
Take and relays messages.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Assists with the Physician Referral line.
Monitor equipment alarms and complete checklist per shift.
Collect physician on-call schedules and manage the white board per shift.
Activating Life Flight beacon when notified of pending arrival.
Search for patient records within the EHR to answer questions and connect callers to the appropriate destination.
One year experience operating a multi-line phone/switchboard system preferred